Returns & Exchanges

At Cottonil, we want you to be completely satisfied with your purchase of our premium cotton essentials. If you are not happy with your order, you can return or exchange eligible items within 14 days of delivery provided they are in their original, unworn condition.

1

Initiate Your Request

Log into your Cottonil account and navigate to the 'Order History' section to select the items you wish to return or exchange.

2

Pack Your Items

Place the items in their original packaging with all tags attached. Please ensure that hygiene seals on undergarments remain intact, as broken seals are ineligible for return.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing